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ZENDESK AI FOR TECHNOLOGY

Deliver technology support with
AI-powered solutions

Zendesk AI enables technology companies to deliver fast, consistent support across every channel. Automate common technical issues, assist product and customer success teams, and keep users satisfied–from onboarding to troubleshooting.

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How Zendesk AI works

AI built to boost your technology support

Smarter AI for seamless customer support

Handle over 80% of high-volume support tickets like password resets, feature questions, and bug reports with AI agents that scale during product launches and updates.

Help your teams deliver exceptional service

Provide product support and success teams with an AI copilot that offers real-time insights, user context, and best-next actions. Ensure quick, personalized support that reflects your product’s promise.

Prepare for launches and growth

Streamline back-end workflows, scale support for new releases, and reduce resolution times – even as user volumes grow.

AI Agents

Automatically handle 80%+ of technology support queries

Zendesk AI agents address everything from “How do I reset my password?” to “What’s the status of my bug ticket?” across all channels. Deliver rapid, around-the-clock assistance.

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COPILOT

Elevate every software support agent

Equip your support and success teams with Copilot which suggests responses, adjusts tone, and provides real-time recommendations – making every customer interaction smooth and effective.

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Customer Stories

Qumu
“Il copilota ha ridotto i tempi di gestione e migliorato i tassi di risposta. La modalità di assistenza automatica aiuta a risolvere i problemi complessi, a migliorare l’efficienza e a offrire una customer experience complessiva più coerente.”

Thomas Powers

VP di Operations Product Support presso Catapult Sports

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EMPLOYEE SERVICES FOR TECHNOLOGY

Support teams with AI-driven employee support solutions

Offload internal repetitive requests like software access, IT support, or HR queries to AI, enabling your teams to focus on more complex HR and employee issues. Manage support for distributed teams and multiple offices.

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SOFTWARE INTEGRATIONS

Connect with your software integrations ecosystem

Zendesk AI integrates with issue trackers, CRM, product analytics, and communication tools – enabling rapid onboarding and seamless workflows.

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Additional resources

Try Zendesk today

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